Privacy policy
NSM JACKETS operates this store and website, including all related information, content, features, tools, products and services, to give you a proper shopping experience (the "Services"). We're powered by Shopify, which helps us deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, shop with, or otherwise contact us.
Please read this carefully. Using the Services means you've read and understood this policy.
Personal information we collect
- Contact details: name, address, phone number, email
- Financial information: payment card and transaction details (processed securely — we don't store full card numbers ourselves)
- Account information: username, password, preferences, if you create an account
- Transaction information: items viewed, added to cart, purchased, returned, or exchanged
- Communications: anything you send us directly
- Device and usage information: browser, device, IP address, and how you interact with the Services
Where it comes from
Directly from you (placing an order, creating an account, contacting us), automatically through cookies and similar tech as you browse, and from service providers who help us run the store.
How we use it
- Fulfilling and managing your orders, returns, and account
- Customer support
- Marketing communications — only if you've opted in, and you can opt out any time
- Fraud prevention and keeping the Services secure
- Complying with legal obligations where required
Who we share it with
Shopify and the service providers who help us run the store (payment processing, shipping, analytics). We also work with advertising partners — including Meta and Google — to run ads and measure performance; this can count as a "share" under some privacy laws even without money changing hands, which is why an opt-out page is available. We don't sell your data for cash.
Our relationship with Shopify
The Services are hosted by Shopify, which processes personal information about your use of the Services to help provide and improve them. Your information may be shared with Shopify and transmitted internationally as part of that. To learn more about how Shopify handles your data, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-party links
We're not responsible for the privacy practices of sites we link to — check their own policies.
Children's data
Our Services aren't intended for children, and we don't knowingly collect data from anyone under the age of majority in their jurisdiction.
Security & retention
We take reasonable steps to protect your information, though no system is fully immune to risk. We keep your data as long as needed to serve you, meet legal obligations, and resolve any disputes.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Receive a portable copy of your data
- Opt out of the sale or share of your information, or of targeted advertising — via our Data Sharing Opt-Out page
To exercise any of these, email support@nsmjackets.com. If you're in the UK or EEA, you also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it.
We won't discriminate against you for exercising these rights, and we may need to verify your identity before acting on a request.
Complaints
Contact us first at support@nsmjackets.com. UK/EEA residents can also complain to their local data protection authority if unresolved.
International transfers
We may process and store your information outside the country you live in, using recognized safeguards (like the UK/EU Standard Contractual Clauses) where required.
Changes to this policy
Updates get posted here with a new "last updated" date.
Contact
NSM Jackets Ltd Email: support@nsmjackets.com Registered Office: Office 15586, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom