NSM Jackets

Good service, from the first question.

Whether you are choosing a size, checking an order or arranging a return, our team is here to help.

Find your fit

Start with the size guide on the product page. Compare the measurements with a jacket you already wear, or ask our team for help before ordering.

Delivery and tracking

For delivery information, visit our shipping policy. If you are asking about an existing order, include your order number so we can find it quickly.

Returns and exchanges

Our return window is 30 days from delivery. Read the refund policy for eligibility, instructions and full terms before sending anything back.

Speak to us

Email support@nsmjackets.com or visit our contact page for WhatsApp and current opening hours.

Customer Care

Since our jackets are made from genuine materials and shipped internationally, our customer care team is here to help with sizing, order status, and anything else before or after you buy.

Before ordering, check our Size Guide for measurements or reach out with specific fit questions. After ordering, you can track shipping status by email confirmation, and our Return & Exchange page covers the process if something doesn't work out.

For anything not covered here, visit Contact Us to reach our team directly.

Frequently Asked Questions

We aim to reply within 1 business day (Monday to Saturday).

Contact us as soon as possible after ordering; we can accommodate changes or cancellations if the order hasn't already been processed for shipping.

You'll receive a tracking link by email once your order ships; contact us if you haven't received it within a few days of placing your order.

30 days from delivery for a full return or exchange, provided the jacket is unworn with tags and packaging intact.

Our primary support language is English; contact us and we'll do our best to accommodate other language requests.