Shipping policy

Every NSM jacket is made in our own workshop in Karachi, Pakistan. Here is exactly how your order reaches you.

The short version

  • Free shipping on every order, with no minimum spend
  • We pay all import duties and taxes, so the price at checkout is the final price
  • Estimated delivery is 4–5 business days from the day you order, including the time we take to make your jacket
  • Full tracking on every order

Where your order ships from

Karachi workshop (most orders). Shipped by DHL Express or FedEx with full tracking. Orders are estimated to arrive within 4–5 business days of ordering, including the time we spend making your jacket.

We do not have a UK warehouse. UK and EU orders ship from Karachi.

Countries we ship to

We ship to the United States, United Kingdom, Canada, Australia, European Union countries and Switzerland. Available delivery destinations are shown at checkout; enter your address to confirm delivery.

Shipping cost

Free on every order to every country we ship to. No minimum spend, no surcharges, no surprises at checkout.

Customs, duties and taxes: we pay them

For orders shipped internationally from Karachi, we pay all import duties and taxes on your behalf. The courier will not ask you for anything on delivery.

If a courier ever asks you to pay duties or taxes, please do not pay. Contact us at orders@nsmjackets.com or on WhatsApp at +44 7882 742300 and we will sort it out with them directly.

Processing and delivery times

Preparation takes 1 business day and courier transit takes 3–4 business days, for an estimated total of 4–5 business days. Our daily processing cutoff is 2:00 PM Pakistan Standard Time (Asia/Karachi, UTC+5). Orders placed after the cutoff begin processing on the next business day.

  • Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday start processing on the next business day.
  • Most jackets are made to order in our Karachi workshop before dispatch, and that time is included in the 4–5 business day delivery window.
  • Occasionally a delivery can take longer because of a customs check, severe weather or a courier delay. If anything is running behind, we will email you. You will not have to chase us.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to show the first movement, which is normal. If your order hasn't arrived within 5 business days, contact us and we will chase the courier straight away.

You can also see your orders and tracking at any time at account.nsmjackets.com.

Need to change your address?

Email orders@nsmjackets.com straight away. We can update the address while the order is still with us, but not once it has been handed to the courier.

Lost or damaged in transit

Email orders@nsmjackets.com and we will open an investigation with the courier. If your parcel is confirmed lost or arrives damaged, we will reship it or refund you in full. This is our problem to solve, not yours.

Questions

Email orders@nsmjackets.com or message us on WhatsApp at +44 7882 742300. We reply within one business day, Monday to Saturday.

NSM Jackets Ltd · Company No. 16838927 · Office 15586, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom