How do I start a return or exchange?

Contact us with your order number and reason for the return; see Return & Exchange for full details.

Customer care

Let us help.

Questions about fit, a jacket or an order? Our team aims to reply within one business day, Monday to Saturday.

The right help, right here.

For order questions, include your order number. For sizing, send the jacket name and your body measurements.

Include your order number and the item you want to return.

Phone & WhatsApp

+44 7882 742300
Chat with our team →

Support hours

Monday–Friday: 9am–6pm
Saturday: 10am–4pm
Pakistan time (UTC+5).

Send a message

Our workshop & registered office

Karachi, Pakistan

Our own workshop, where every NSM jacket is cut, stitched and finished.

UK registered office

NSM Jackets Ltd · Company no. 16838927
Office 15586, 182–184 High Street North
East Ham, London, E6 2JA, United Kingdom

This is our registered office. Contact our team before arranging a visit or sending a return.

Get in Touch

Have a question about sizing, an order, or our jackets before you buy? Our team is here to help, typically replying within 1 business day.

Before reaching out, many common questions are already covered on our Size Guide, Shipping Policy, and Return & Exchange pages. For anything else, send us a message and we'll get back to you as quickly as we can.

Foire aux questions

We aim to reply within 1 business day (Monday to Saturday).

If your question is about an existing order, include your order number so we can look into it faster.

Yes, feel free to reach out with your measurements and we'll help you pick the right size.

We operate as an online store shipping to the US, UK, EU, Canada and Australia; we don't currently have a public retail location.

Let us help.

The right help, right here.

Product & sizing advice

Delivery & order changes

Returns