Returns & Exchanges
We want you to keep your jacket because you love it — not because sending it back was too much hassle.
Simple & Transparent
No forms to print, no runaround, and no restocking fee — ever.
Return Window
From the day your order is delivered. Item must be unworn with tags attached.
Cancel Before It Ships
Request cancellation before your jacket is dispatched. Contact us promptly with your order number.
Refunds
Issued to your original payment method once your return arrives and is checked.
Need to cancel before dispatch?
Most of our jackets are made to order, so if you catch it early there is usually still time.
Email orders@nsmjackets.com with your order number as soon as possible. You can also check your order in your account. Cancellation is available before dispatch; contact our team if you need help.
Ordered the wrong size? Contact us before dispatch to discuss the best next step.
Start Your Return In Minutes
Start through your account if the return option is available, or email our returns team with your order number.
Start It Online, Or Email Us
Online: sign in at account.nsmjackets.com, open the order and select the items you are sending back.
Or email returns@nsmjackets.com with your order number and the reason. Either way, within 30 days of delivery.
We Send Instructions
You will get the return address and, if you are in the US or UK, a prepaid return label — so return shipping costs you nothing.
Pack And Send It Back
Use the original packaging or any secure box. Keep your tracking number — until the parcel reaches us it is still your responsibility.
Refund Issued
Once it arrives and passes a quick check, your refund goes back to your original payment method within 4–10 business days.
What We Accept
Try it on the way you would in a shop — that is completely fine. Wearing it out is not.
✓ Accepted
- Unworn and unwashed jackets
- Original tags still attached
- Started within 30 days of delivery
- Original or equivalent packaging
- Wrong size or style received
- Damaged or faulty items
- Discounted items not marked Final Sale
✗ Not Accepted
- Worn, washed, or altered jackets
- Returns started after 30 days
- Items without their original tags
- Items damaged by misuse or neglect
- Items clearly marked “Final Sale” at purchase
- Gift cards
- Custom or personalised pieces
Condition and Security Tags
For returns under our voluntary 30-day policy, the jacket must be in its original, as-new condition: unworn, unwashed and unaltered, with all original labels and the security tag attached and intact. Trying it on indoors as you would in a shop is allowed; wearing it out is not.
Returns under our voluntary policy will not be accepted if the security tag has been cut, removed, broken, reattached or tampered with, or if inspection shows signs of wear or use, such as stains, make-up or odours. Please keep the security tag intact until you decide to keep the jacket. If it arrives missing or damaged, contact us promptly. Use the original or equivalent protective packaging.
These conditions apply equally to all customers using our voluntary policy, including return requests made near the end of the 30-day period. Return eligibility is assessed on the jacket's condition and tag, regardless of any review previously left.
These conditions do not restrict applicable statutory cancellation rights or rights relating to faulty, incorrect or misdescribed goods; a cut or missing tag does not automatically remove those rights. The new security-tag condition applies to orders placed after this update is published on 5 October 2026, not retrospectively to earlier orders.
Ready To Start?
Check the return options in your account, or email our team for instructions.
Start Online → Email UsReturn FAQs
How do I exchange for a different size?
Contact returns@nsmjackets.com within 30 days of delivery to arrange a size or style exchange. Our team will confirm return instructions, replacement availability, any price difference and dispatch timing. Do not place another order unless you prefer a separate purchase; a separately placed order is charged separately.
Do I pay for return shipping?
Not if you are in the US or UK — we send a prepaid label and nothing is deducted from your refund. Customers in other countries arrange and pay for their own return shipping. We recommend using a tracked service.
How long does the refund take?
We issue it within 4–10 business days of your return arriving and passing a quick check. How long it then takes to show up depends on your bank or card issuer. You will get an email as soon as it is on its way.
What if my jacket arrived damaged or faulty?
Email returns@nsmjackets.com with a photo as soon as you can — ideally within 48 hours of delivery so we can move quickly. We will send a replacement or refund you in full, and in most cases you will not need to send anything back. This applies however long the fault takes to appear: a manufacturing defect is our problem, not yours.
I used a discount code — what do I get back?
The amount you actually paid, not the pre-discount price.
I am in the UK or EU — do I have extra rights?
Yes. You have a 14-day cancellation right (the cooling-off period) under UK and EU consumer law, starting the day you receive your order. That sits alongside everything above — our 30-day window is longer, so in practice you get the better of the two. Nothing here affects your statutory rights in relation to faulty or misdescribed goods.
Returns & Exchanges
We offer 30-day returns and exchanges on all orders. If a jacket doesn't fit or isn't right for you, you can send it back as long as it's unworn, unwashed, and in its original packaging with tags attached.
To start a return or exchange, contact us through Contact Us with your order number and the reason for the return. We'll walk you through the next steps, including where to send the item. Refunds are processed back to your original payment method once the returned item is received and inspected.
Not sure about sizing before you buy? Check our Size Guide first to reduce the chance of needing an exchange.
Foire aux questions
30 days from delivery for a full return or exchange, provided the jacket is unworn, unwashed, and in its original packaging with tags attached.
US and UK customers get a free prepaid return label. Customers in other countries arrange their own return shipping.
Refunds are processed to your original payment method once the returned item is received and inspected, within 4-10 business days.
Contact returns@nsmjackets.com within 30 days of delivery to arrange a size or style exchange. Our team will confirm return instructions, replacement availability, any price difference and dispatch timing. Do not place another order unless you prefer a separate purchase; a separately placed order is charged separately.
Yes. Reduced-price items can be returned within 30 days like any other item, as long as they are unworn with tags attached. Only items clearly marked "Final Sale" at purchase are excluded.