Politique de remboursement

We want you to keep your jacket because you love it, not because returning it was too much hassle. Here's exactly how it works.

The short version

30 days from delivery to return or exchange
Item must be unworn, unwashed, with tags attached
No restocking fee, ever
Free prepaid return label for customers in the US and UK
Refund issued within 4–10 business days after we receive and check your return
Cancel free of charge any time before your order ships

Changed your mind before it ships?

Cancel it yourself: sign in at account.nsmjackets.com, open the order and cancel it. You can do this any time until the jacket is dispatched, and you will not be charged anything.

Most of our jackets are made to order, so there is usually time. Because orders arrive within 2–4 business days, it's best to cancel as early as you can. If you've ordered the wrong size, cancelling and reordering is always faster than returning.

How to start a return

Two ways, both fine:

Online: sign in at account.nsmjackets.com, open the order and select the items you are sending back. This is the fastest option.
By email: write to returns@nsmjackets.com with your order number and the reason for the return.

Either way, start it within 30 days of delivery. We will reply with the return address and instructions, and a prepaid label if you are in the US or UK.

Condition we need it back in

Unworn, unwashed, with the original tags still attached, in its original or equivalent packaging. Trying it on the way you would in a shop is completely fine. Wearing it out is not.

Return shipping

US and UK: we send you a prepaid return label. Return shipping costs you nothing and nothing is deducted from your refund.

All other countries: you arrange and pay for the return shipping. We recommend a tracked service, because until the parcel reaches us it is still your responsibility.

When you get your money back

Once your return arrives and passes a quick check, we issue the refund to your original payment method within 4–10 business days and email you when it's done. How long it then takes to appear depends on your bank or card issuer.

Shipping is free on every order, so the full amount you paid for the item comes back to you. If you used a discount code, the refund reflects what you actually paid, not the pre-discount price.

Damaged, faulty or wrong item

Email returns@nsmjackets.com with a photo as soon as you can, ideally within 48 hours of delivery so we can move quickly. We will send a replacement or refund you in full, and in most cases you will not need to send anything back.

This applies however long the fault takes to appear. A manufacturing defect is our problem, not yours.

Exchanges

Return the jacket you have and place a new order for the size or style you want. We do it this way on purpose: your new jacket is on its way straight away instead of waiting for the return to arrive and be processed.

What we cannot take back

Items clearly marked Final Sale at the time of purchase
Gift cards
Custom or personalised pieces

Discounted items that were not marked Final Sale can be returned as normal.

UK and EU customers

You also have a 14-day right to cancel (the cooling-off period) under UK and EU consumer law, starting the day you receive your order. This sits alongside everything above. Our 30-day window is longer, so in practice you get the better of the two.

Nothing in this policy affects your statutory rights in relation to faulty or misdescribed goods.

Still need help?

Email returns@nsmjackets.com or message us on WhatsApp at +44 7882 742300. We reply within one business day, Monday to Saturday.

NSM Jackets Ltd · Company No. 16838927 · Office 15586, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom