Return & Exchange
Return & Exchange
We want you to love your NSM jacket. If something isn’t right, we’ll make it right — quickly and hassle-free.
Simple & Transparent
No complicated forms. No runaround. Just contact us and we handle the rest.
Return Window
From date of delivery. Items must be unworn and in original condition.
Exchanges
Exchange for a different size at no extra cost. We ship your replacement immediately.
Refunds
Processed within 4–10 business days after your return passes inspection.
Start Your Return In Minutes
The process is simple. Here’s exactly what to do.
Contact Us
Email nsmjackets@gmail.com with your order number and reason for return. We will respond within 24 hours with instructions.
Pack Your Jacket
Place your jacket in its original packaging or a secure box. Include your order details inside.
Send It Back
Ship the jacket to the address we provide. Keep your tracking number for reference.
Refund Or Exchange Processed
Once we receive and inspect your return, your refund or replacement ships within 4–10 business days.
What We Accept
Please check the conditions below before initiating a return.
✓ Accepted
- Unworn and unused jackets
- Original tags still attached
- Returned within 30 days of delivery
- Original or equivalent packaging
- Wrong size or style received
- Damaged or defective items
✗ Not Accepted
- Worn, washed, or altered jackets
- Items returned after 30 days
- Customised or personalised items
- Items without original tags
- Items damaged by misuse or neglect
- Items purchased on final sale
Ready To Start A Return?
Contact our team and we will guide you through the process step by step.
Email Us To Start →Return FAQs
How long does a refund take?
Refunds are processed within 4–10 business days after your return passes inspection at our warehouse. You will receive an email confirmation once your refund has been issued.
Do I pay for return shipping?
For exchanges, return shipping is free. For refunds due to size or preference, a small return shipping fee may apply. If your item arrived damaged or incorrect, return shipping is completely free.
Can I exchange for a different jacket entirely?
Yes. Contact us and we will arrange an exchange for a different style or colour. Price differences will be handled at that stage.
What if my jacket arrived damaged?
Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately — no return required.
Returns & Exchanges
We offer 30-day returns and exchanges on all orders. If a jacket doesn't fit or isn't right for you, you can send it back as long as it's unworn, unwashed, and in its original packaging with tags attached.
To start a return or exchange, contact us through Contact Us with your order number and the reason for the return. We'll walk you through the next steps, including where to send the item. Refunds are processed back to your original payment method once the returned item is received and inspected.
Not sure about sizing before you buy? Check our Size Guide first to reduce the chance of needing an exchange.
Frequently Asked Questions
30 days from delivery for a full return or exchange, provided the jacket is unworn, unwashed, and in its original packaging with tags attached.
Return shipping details are provided when you start a return through Contact Us; specifics can vary by destination.
Refunds are processed to your original payment method once the returned item is received and inspected, typically within a few business days.
Yes, exchanges are available within the same 30-day window; let us know your preferred size when you start the return.
Standard return terms apply to regular items; contact us if you're unsure about a specific order.